Shipping Packing Video Recording System
Scan the barcode.
Prove every package.
End false returns, missing-item claims and carrier disputes.
Every package you pack is recorded as a video matched to its barcode. When a return, a missing item or a damage claim comes in, you find the proof in seconds by tracking code, without scrubbing through hours of footage. No expensive NVR system required.
When something goes wrong with a parcel in e-commerce, wherever you are, show the packing process and the proof for that shipment quickly. Kargo Kolay is the app that puts your mind at ease in e-commerce and lets you be sure of your work and your parcels.
- Marketplace and online store sellers
- Businesses shipping many parcels a day
- Warehouse and fulfillment teams
Download the latest version and try it free for 10 days
Windows 10 / 11 (64-bit) · SHA-256 verified installer
Highlights
- Easy setup with a guided wizard
- One scan starts the recording
- Flexible reports and search
- Multi-item boxes with item barcodes
- Carrier handover sheets and tracking
Our apps: fast, practical and low-cost barcode solutions
Pick the one that fits your business; all have a 10-day free trial. The mobile apps need no PC or barcode scanner.
Barkodlu Satış
NEW · Google Play coming soonMobile phone barcode sales, stock and customer credit for small shops.
- The phone camera reads barcodes: no PC or scanner
- Start selling from minute one with a starter barcode list
- Cash, card, credit, cash drawer and end of day
29 USD + VAT · 10-day free trial
Kargo Kolay Mobil
Barcode-linked packing video with just a phone. Up to about 200 parcels a day.
- Video proof for unjustified returns and damage claims
- Courier hand-over report (PDF) and stock counting
29 USD + VAT · 10-day free trial
All downloads: Download Center · Mobile Apps
What is Kargo Kolay?
Kargo Kolay is a barcode-triggered packing video recording and tracking program for e-commerce businesses. It runs a USB web camera or an IP camera above your packing table together with a barcode reader: when a shipping barcode is scanned the recording starts by itself, it stops when the package is finished, and the video is archived under the tracking code. When a return, missing-item or damage claim arrives, you type the barcode and play the exact packing video. It needs no NVR recorder.
People search for this need under different names: video proof of packing, shipping proof video, order packing camera, packing station camera or simply “recording a video while packing orders”. Kargo Kolay automates it: instead of filming by hand and sorting files later, the recording starts by itself when the shipping barcode is scanned and the video is saved under that shipment’s code, so the video proof is found in seconds when a dispute comes in.
- Product type
- Windows desktop software for packing and shipment video records
- You need
- Windows 10/11 PC, RTSP IP camera, barcode reader (optional)
- Price
- $38 + VAT · lifetime license (list price $98; this price is valid until 30 November 2026)
- Developer
- Pds Mühendislik
One System, Many Names: Video Packing, Shipment Record System, Warehouse Parcel Proof
People reach Kargo Kolay under different names. All of the names below describe the same solution: a packing video that starts with a barcode, is matched to the order and can be found later.
Video-recorded cargo packing
Recording how every parcel is prepared as a video matched to its tracking or order barcode. In Kargo Kolay you scan the barcode and recording starts by itself; you close the parcel, scan the same barcode again and it ends.
Warehouse video product packing
Documenting, in a warehouse, factory or workshop, the moment the products of an order go into the box, together with the product barcodes that were scanned. The scanned items are kept with the video.
Shipment packing camera system
A camera that sees the packing or shipping bench, a barcode reader and a Windows computer. Kargo Kolay works with a USB web camera, an RTSP IP camera or a phone connected over USB or Wi-Fi; no separate NVR recorder is needed.
Shipment packing record system
The software side: it archives the camera footage with the order number, date-time and customer details, so the video can be searched and shared later. In Kargo Kolay recordings are searched by order number, customer name or phone.
Warehouse parcel proof
The record that shows how a parcel was prepared: the packing video, the SHA-256 integrity seal written for every video and the list of scanned items. It is shown when a dispute, return or compensation claim arrives.
Factory, workshop and small-manufacturer shipping
Manufacturers usually ship from an Excel dispatch list rather than a marketplace. Kargo Kolay loads that list and applies the same video packing routine to factory, workshop and small-manufacturer shipments.
For manufacturers we have a dedicated page: shipment packing record system for factories, workshops and small manufacturers.
How it works
From first install to your first proof video in six steps.
Install and connect the camera
The setup wizard finds your camera model, tests the live view and sets the recording folder.
Scan the shipping barcode
The scan names the file and starts a short countdown, which you can cancel if you scanned the wrong label.
Pack as usual
Show the items, close and tape the box. In multi-item mode, scan each product barcode as it goes in.
Finish the recording
Scan the same barcode again, a stop barcode or the next box, depending on the scenario you chose.
Hand over to the carrier
Scan the boxes the courier collects and print an A4 handover sheet with the carrier and courier details.
Find proof in seconds
Search by tracking code, play the video, and share or compress it for WhatsApp, email or a marketplace appeal.
A proof-ready packing station
What wins a dispute in e-commerce is recording every package in the same, traceable way. The station below is an example; Kargo Kolay applies the same logic with barcode-triggered video instead of photos.
- 1
Fixed camera
Mounted to cover the whole table: same angle and framing for every package. Kargo Kolay works with standard RTSP IP cameras; no separate recorder is needed.
- 2
A consistent work surface
A fixed, flat, well-lit surface so the box, label and contents are clearly visible. Sellers who want size evidence can place a ruler fixture beside the box; the camera captures it too.
- 3
Barcode reader
Scanning the tracking code starts the recording by itself; the operator does nothing else. Scanning the same barcode again ends it.
- 4
Automatic archive
The video is filed under the tracking code. In a dispute, type the code and find the recording in seconds. In the mobile version the date, time and barcode are also burned into the video.
What is a DWS station?
DWS (Dimensioning, Weighing, Scanning) stations are set up to measure the size and weight of parcels and read their barcodes. In such a station a fixed camera covers the whole measuring area from above, the ruled surface shows the box's length and width, a thickness gauge shows its height, the barcode reader reads the tracking number and the record is archived under that number. Kargo Kolay covers the camera, barcode-reading and archive-by-tracking-code part of this layout with video instead of photos. It does not calculate size or weight; businesses that use a measuring fixture can place it in the camera's view and the measurement shows in the video.
See a real recording
A sample packing recording started by barcode and archived by tracking code.
Features
Barcode-triggered recording
Three working scenarios: same barcode to start and stop, a dedicated stop barcode, or multi-item boxes.
Instant search
Type a tracking code or box item barcode and play the matching video straight from the report.
Reports and reconciliation
Daily packing counts, staff activity, returns, and packages recorded but not yet handed to the carrier. Export to Excel or CSV.
Carrier handover
Scan boxes as the courier takes them and print an official A4 handover sheet.
Power-cut protection
Recordings are written in fragments, so unfinished files can be recovered after an outage.
USB webcam in Full HD
The default camera is a USB webcam, recorded in Full HD (1920×1080) at the highest quality. An auto-focus model is recommended; an IP camera can be chosen in settings.
Sign in to Google Drive
Connect with your Google account, no keys to create. The program only accesses the files it uploads itself.
Daily supply list
Save the picking and supply list of marketplace orders as Excel/CSV or send it to Google Drive in one click. Recipient names and addresses are not included.
Items without a barcode do not block
In the in-box check, items with no barcode or stock code can be skipped and the recording can still be finished.
Date, time and order no on the video
While recording, the top-right corner of the video shows a live date and time, the order number and the marketplace name, and optionally the product names. The order details are added when the scanned shipping barcode matches an order fetched from the marketplace. Each item can be switched off in Settings. Because the text is burned into the video, recording is re-encoded on the PC and uses a little more CPU.
Find a video by order number
The recording list and the recording index in Reports can be searched by order number, marketplace, product name and tracking code, and filtered by marketplace. Columns show order no, marketplace, file name and folder.
Send marketplace keys to the phone
From the Mobile Link window you can transfer your marketplace API details to your own phone with a QR code (optional, with a warning), so the phone can fetch Trendyol, Hepsiburada, N11 and Çiçeksepeti orders without a computer.
Next-day carry-over and archive
When the day changes, completed orders are archived and pending ones carry over to the new day.
One-tap sync to your phone
The supply and cargo lists the desktop sends to Google Drive reach Kargo Kolay Mobile with one tap after you link once by scanning a QR. Nobody without the link code can reach the files; they contain no recipient names or addresses.
Supply list in the field (mobile)
Work through the list item by item on the phone: scan or search, then enter the supplied quantity, price and supplier. Pending and supplied items are on separate tabs, with item and quantity totals at the bottom.
Cargo to-do and in-box check (mobile)
See which parcels are prepared on the phone and, if you wish, verify the items in the box by scanning their barcodes. The result goes back to the desktop as a file you import.
Use the phone as the computer camera over USB or Wi-Fi
Kargo Kolay Mobile gives the phone camera to Kargo Kolay on the desktop over a USB cable or over Wi-Fi (wireless debugging; paired once with a QR code, afterwards it connects by itself). The image only goes over the cable or to the computer you paired. Over Wi-Fi the delay depends on your network speed, so USB is recommended for uninterrupted recording. The program includes a setup guide.
Easy to share
Standard MP4 (H.264) plays in any browser and phone. One-click compression for WhatsApp and email.
Why not just use an NVR?
A conventional NVR records continuously and leaves you to search a timeline by hand. Kargo Kolay records only what matters, one video per package, named by its barcode.
| Kargo Kolay | Typical NVR | |
|---|---|---|
| Finding a package | Type the tracking code | Scrub the timeline for the right time |
| What is stored | One short video per package | Continuous footage, 24/7 |
| Hardware | Your PC and an IP camera | Recorder unit plus cameras |
| Item evidence | Box contents list saved with the video | None |
Also used for
Jewelers (item handover records), repair shops (device intake and return recording) and warehouses (loading and dispatch recording). Contact us to adapt it to your workflow.
Find the Proof in Minutes When a Dispute Arrives: Evidence Center
The Evidence Center finds the proof of a package on one screen and turns it into a report when a customer, marketplace or carrier disputes a shipment. It searches by ship day, carrier, order number, customer name or phone, item barcode and package code, and shows the order, package code, scanned item barcodes, shelf, courier handover record and video location in a single report.
1) A customer or marketplace disputes
Find the order; the verdict box at the top of the report says 'proof complete' or 'may be our fault'. Save the report as PDF, print it or build the Dispute Shield package.
2) If we are at fault
Error Analysis shows whether an item was missing, wrong or extra, matches a wrongly packed item with the order that is short of it and tells you which customer it may have gone to.
3) The carrier disputes
The handover time, carrier and courier name from the Cargo Delivery record go into the report; a parcel missing from the record is flagged.
Limits: The program only tracks items scanned by barcode; if an item went into the wrong box unscanned, or a label was stuck on the wrong box, Error Analysis finds no trace and you need to check videos from around that time. Which proof a marketplace accepts depends on its own rules and no outcome is guaranteed. In factories and warehouses (Shipping / Warehouse scenario) marketplace information is not shown.
New: More Reports, Flexible Labels, a Work Profile for Your Business
These features arrive with the next Kargo Kolay version. Answer questions such as "which product is returned most, how long does a parcel take to prepare, which weekday is busiest" from your own records, and adjust labels and screens to the way you work.
New analysis reports
Packing time (by product and by item count), daily parcel count and average, distribution by weekday, best-selling and co-sold products, most returned products. Charts and tables export to Excel and CSV.
Returns by product and by staff
Shows whether one product is returned more than the others and whether returns relate to the person who packed, using statistical tests (chi-square, correlation). With few samples the report says so; the result is a pointer, not a verdict.
Pseudonymised dataset for AI analysis
If you want to analyse a report with an AI tool of your choice, you get a dataset file without customer names or addresses in which customer, staff and order numbers are coded (pseudonymised; not full anonymisation). You decide where to use it; the program never sends it anywhere by itself.
Report designs and a Reports menu
Reports now have their own menu. For each report type you choose and order the columns, grouping, total row, font size and landscape/portrait and save the design.
Label assignment and free design
Assign a label design per marketplace, carrier and paper size; different papers are grouped automatically when printing in bulk. Product labels can be arranged in a free designer (roll-label printers for now).
Work profile
E-commerce seller, warehouse / orders from Excel, hybrid, returns / service intake, dispatch / delivery handover or recording only: menus and settings tabs you do not need are hidden. Change it any time and go back to the previous setup.
Context-aware help on every screen
Press F1 or the ❓ Help button and the help for the open screen or Settings tab appears: step-by-step workflow, common problems and fixes, FAQ and related topics.
Your data stays safe on update
The setup wizard opens only on a first install; camera and marketplace settings are untouched on update. A local backup is taken before updating, and the integrity check in Settings › Advanced reviews backups, the database and video records read-only.
Limits: Reports use only the data recorded in the program; a link between returns and staff does not prove a cause, it only flags a pattern worth checking. The free product label currently targets roll-label printers.
What's New in the Latest Version
New abilities that also cover factory, warehouse and workshop shipping.
Evidence Center: find the proof on one screen
Search by ship day, carrier, order number, customer, item barcode and package code; order, package code, item barcodes, shelf, courier handover and video location in one report. PDF, print and Excel; right-click a record to watch the video (downloaded with your consent if it is only in Google Drive).
Error Analysis: which customer got the product?
Lists missing, wrong and extra scanned items and matches them with the order that is short of the item. Suspect records can be printed. Only items scanned by barcode are tracked.
Dispute Shield package
From a return request in one click: video, photos taken at each item scan (extracted from the video), manifest, SHA-256 verification report, collage, dispute text and ZIP.
Command barcodes: hands-free at the bench
Print the Finish, Undo (-1), Finish with Missing and Cancel Countdown barcodes once and stick them on the bench; run the recording without mouse or keyboard.
Quantity on hand, minimum stock and supplier
An Add form (barcode generated if empty), quantity editing in the table, red rows below minimum stock and a supply report flag. A count pulled from the phone does not overwrite quantities of uncounted products. If an ordered product is not in Stock a card is created automatically.
Shopify orders
Load the order export (CSV) from Shopify; the program recognises it as a Shopify file by itself and maps orders, recipient name, phone, address and items (SKU). Cancelled and fulfilled orders are skipped.
Mapping file for new platforms
For the order file of a platform that is not listed, add the small .json mapping file we send you in Settings; no reinstall is needed.
Amazon (Europe) orders
With your own Amazon keys, pending orders from the Germany, France, Italy, Spain, Netherlands, Sweden, Poland, Belgium, Ireland, UK and Turkey stores arrive together. Buyer name, address and phone need Amazon's 'Direct-to-Consumer Shipping (Restricted)' role to be approved; without it these fields stay empty.
Orders from Excel (factory, workshop, warehouse)
No marketplace? Load orders from an Excel or CSV file. Rows with the same order number become one order; recipient name, phone and address are stored with the order.
Automatic orders from a cloud or shared folder
Sales or accounting drops the Excel file into a Google Drive, OneDrive or Dropbox sync folder or a network share; the program checks the folder regularly and loads new files by itself.
Several boxes for one order
Second and later boxes are kept as separate recordings but stay linked to one order. The behaviour can be switched off in settings, and the operator can also start the next box by hand.
Customer name, phone and address
The label can print recipient name, phone and address; recordings are searched by customer name, phone or order number.
Return-parcel recording
Right-click an order in Reports to start a return recording. The old packing video, customer details and returned items (with pictures, partial returns included) appear in one window.
Analysis reports
Reports by product, record, customer and carrier; a date range and daily, weekly or monthly summaries. Each report can be exported to its own Excel file.
Product pictures from a folder
Save pictures named by product barcode in a folder and choose it in settings; the scanned product's picture shows on screen.
Photos in a separate window
Show the order's product photos in a separate window you can move to a second screen (1, 2 or 4 products at once); it can open by itself when a barcode is scanned.
Two separate helps: Marketplace and Industrial
The Help menu has two illustrated, searchable helps in Turkish and English. The Industrial (Excel) help includes a sample Excel file with 10 orders.
Welcome tour and setup wizard
On first launch a welcome tour runs, followed by a setup wizard: camera, recording folder, product pictures folder, order source and barcode reader test.
Marketplace integration: order-checked packing
Kargo Kolay can load your marketplace orders and let you check the order contents by barcode while packing. It is optional: enable it in Settings > E-Commerce; it is off by default.
Marketplaces
Connects with your own seller account API credentials.
- Trendyol
- Hepsiburada
- N11
- Ciceksepeti
Integrators
If you manage several marketplaces through an integrator, orders are taken from there.
- Entegra Bilisim, Sopyo, PraPazar
- BizimHesap, Sentos, Dopigo
- Yengec, Parasut, Logo Isbasi
- Custom REST connection for other systems
How it works
- Orders are fetched from the marketplace or integrator (or imported from an Excel/CSV file) and listed on the left of the main screen.
- Scanning the shipping barcode selects the order and starts the packing recording.
- Each item barcode scanned is counted against the order; the box cannot be closed while items are missing (this check can be turned off in settings).
- When the order is complete, the recording is linked to the order number and status, so the order and its video can be found together.
API access works with the keys you obtain from the marketplace seller panel; availability depends on the marketplace's API permissions. Secret keys are stored in the Windows credential store; order data stays on your computer.
Kargo Kolay Mobile
Barcode-triggered packing video recording with just an Android phone: no PC, no IP camera. An affordable option for small businesses shipping up to about 200 parcels a day and new e-commerce sellers. Coming soon to Google Play.
Just a phone
No PC, NVR or IP camera setup. The phone's rear camera does the recording, and setup takes minutes.
Hands-free
Mount the phone on your head or chest. Bring the label into the green frame to start; bring the same barcode back to stop.
Date, time and barcode on the video
The system clock and scanned barcode are burned into the video, which makes it strong evidence in disputes and claims.
Reports and search
Daily, weekly and monthly counts and durations, search by barcode, CSV (Excel) export.
Share and back up
Share selected videos via WhatsApp, email or Google Drive. Optional automatic backup to your own Google Drive (no password: you only approve Google's permission screen) or a WebDAV server, with delete-after-upload.
Privacy-minded
Audio is off by default and can optionally be turned on (e.g. to describe a return problem aloud). Videos stay on your phone and the developer cannot access them. A privacy notice is built into the app.
Carrier handover and PDF sheet
When the courier arrives, scan the packages with the same camera; packages without a camera recording are flagged, and an A4 handover sheet with carrier and courier details is produced as a PDF. Recorded-but-not-yet-handed-over packages are listed too.
Stock counting mode
Switch to stock counting in Settings: single (each scan counts one) or quantity mode (scan, enter the quantity, default 1). Results are shared as an Excel (XLSX) or CSV report. One tap takes you back to shipment tracking.
Compression and quality settings
Choose the video quality; shrink videos to a WhatsApp-friendly size before sharing, or compress automatically while charging. If the same barcode is scanned again you can record a new clip, overwrite, block, or save it as a return.
Fetch orders on the phone
Open orders from Trendyol, Hepsiburada, N11 and Çiçeksepeti come straight to the phone, no computer needed. API details are stored encrypted on the phone; recipient names and addresses are not downloaded. Build a picking list (new list or add to the current one), run Start of day, and cancelled orders show struck through.
Order number on the video
If the scanned barcode is in the fetched order list, the stamp also shows the order number and marketplace name (product names optional). The recording index can be searched by order number.
Barcode reader support (USB / Bluetooth)
Optionally connect a USB (via OTG) or Bluetooth barcode reader to the phone and choose "External reader" in Settings. The camera only records and never searches the image for barcodes: the phone runs cooler, and reading is fast and reliable even on phones with slower processors. For fast work, the "new barcode ends the previous recording" option records each package with a single scan. The reader also works for carrier handover and stock counting.
Ideal for up to 200 parcels a day
Phones can heat up and drain the battery faster when the camera runs continuously for long periods. That is why the mobile app is ideal for businesses shipping up to about 200 parcels a day. Above 200 parcels a day, we recommend the desktop (Windows) version, which runs all day with a fixed IP camera and a barcode reader.
What's included
- Scan zone: only a barcode inside the frame counts, so a label staying in view won't disturb the recording
- Different start and stop sounds and vibration
- Heat, battery and storage warnings; automatic cleanup of old recordings
- Detection of interrupted recordings and crash reports
- In-app update check
- Carrier handover: courier sheet (PDF), flag for packages without a recording, list of packages waiting to be handed over
- Stock counting: single and quantity counts, Excel (XLSX) / CSV report, history of counts
- Duplicate-barcode behavior and separate counting of return recordings in reports
- Video quality choice and WhatsApp-friendly compression (optional automatic compression)
- USB (OTG) and Bluetooth barcode reader support; in reader mode the image is not searched, so the phone runs cooler
Requires an Android 12+ (64-bit) phone; 4 GB+ RAM recommended. A barcode reader is optional (USB-OTG or Bluetooth in keyboard/HID mode). Android only for now. The app is available in English and Turkish.
Launch price
$29 + VAT
Per-device license · 10-day free trial
Shipment tracking, carrier handover and stock counting are included in the same license.
Download APK (v2.1.0) License via WhatsAppComing soon to Google Play. Until the Google Play process is complete, you can start using it right away by installing the APK file manually.
How to install the APK (step by step)
- First check your phone's Android version (Settings > About phone): it must be Android 12 or later; on older versions installation fails or the app shows an "unsupported" message.
- Open this page on your phone and tap "Download APK". If the browser says the file may be harmful, choose Download anyway.
- When the download finishes, tap the APK from the notification or from your Files / Downloads folder.
- If Android says installs from this source are not allowed, tap Settings, turn on Allow from this source, go back and tap Install.
- If Google Play Protect shows a warning, choose Install anyway (or Details → Install anyway).
- Open the app, allow the camera and notification permissions and accept the privacy notice. The 10-day free trial starts automatically.
- When a new version is out, the app tells you at launch with an Update / Cancel prompt; you update from inside the app.
Requires an Android 12+ (64-bit) phone. Screens may look slightly different depending on the phone brand. If you get stuck, write to us on WhatsApp.
Send your feedback and suggestions through our WhatsApp line.
Simple, one-time pricing
No expensive NVR investment. Use the computer you already have and keep control of both outgoing and returned parcels.
PC & Notebook Version
Lifetime license. List price $98; this price is valid until 30 November 2026.
$38 + VAT
Works with your own IP camera. Cameras of 6 MP or more give clear barcode and label images.
Buy on WhatsAppor email [email protected]
Frequently asked questions
What is Kargo Kolay?
Kargo Kolay is a Windows program that records the packing of every shipment on video. A barcode scan starts the recording automatically, it stops when the package is done, and the video is archived under the shipment's tracking code so you can find it in seconds.
What do I need to use it?
A Windows 10/11 computer, a USB web camera or an RTSP IP camera pointed at the packing table, and a barcode reader (optional, the code can also be typed). No NVR or separate recorder is needed.
How much does it cost?
$38 + VAT for a lifetime license (list price $98 + VAT; this price is valid until 30 November 2026). You can try the full program free for 10 days before buying.
How does it help with returns and disputes?
When a customer or marketplace claims an item was missing, wrong or damaged, you type the tracking code and play the exact packing video that shows what went into the box and how it was sealed. That is the evidence you need for appeals and carrier damage claims.
Can I record several items inside one box?
Yes. In multi-item mode you scan the box barcode, then each product's barcode as it goes in, and the list is saved with the video.
Which cameras work with it?
A USB web camera (the default; a 1080p model with autofocus is recommended) or standard RTSP IP cameras, including Hikvision, Dahua/Imou and TP-Link Tapo models. Cameras of 6 MP or more give the clearest barcode and label images.
What happens if the power goes out during a recording?
Recordings are written to disk in fragments. After an outage the program detects unfinished files at the next start and lets you recover them.
Can I share a video with a customer or marketplace?
Yes. Videos are standard MP4 (H.264) files that play in any browser and phone, and the built-in tools compress a video for WhatsApp or email.
What is a DWS (dimensioning, weighing, scanning) packing station, and which part does Kargo Kolay cover?
A DWS station is a packing setup where parcels are measured, weighed and scanned. Kargo Kolay covers the camera, barcode-reading and archive-by-tracking-code part with video: scanning the barcode starts the recording, the video is stored under the tracking code and found in seconds. It does not calculate size or weight; if a measuring fixture is used, the camera captures it in the video.
Can I record packing videos with just a phone, without buying a computer or camera?
Yes. Kargo Kolay Mobile works with the rear camera of an Android phone: showing the shipping barcode to the camera starts the recording, showing the same barcode again stops it, and the video is stored under the tracking code. No computer, IP camera or NVR is needed; you can also connect a USB or Bluetooth barcode reader to the phone. It is an affordable start for small businesses shipping up to about 200 parcels a day and for new e-commerce sellers; the license is $29 + VAT per device with a 10-day free trial.
What is the difference between Kargo Kolay Mobile and the Windows version?
The mobile version runs on an Android phone alone, sets up in minutes and is ideal for operations of up to about 200 parcels a day ($29 + VAT per device). Because a phone camera running continuously for long periods can heat up and drain the battery, we recommend the Windows version above 200 parcels a day. The Windows version works all day at the packing table with a fixed IP camera and a barcode reader, and is designed for high-volume, multi-staff packing and reporting ($38 + VAT lifetime license). Both archive each recording under its tracking code so it can be found in seconds.
Can I use a wireless (Bluetooth) or USB barcode reader with the mobile app?
Yes. Connect a Bluetooth or USB (via OTG) barcode reader that works in keyboard (HID) mode and choose "External reader" in Settings. In this mode the camera only records and never searches the image for barcodes: the phone runs cooler and reading is faster and more reliable. Scanning a barcode starts the recording and scanning it again stops it; optionally, the next package's barcode ends the previous recording and starts a new one. The reader also works for carrier handover and stock counting.
How do I prepare video proof for shipping disputes?
Record the whole packing moment without cuts, showing the items going into the box and the box being sealed, and store the video so it is clear which shipment it belongs to. Kargo Kolay does this automatically: scanning the shipping barcode starts the recording, the video is archived under the tracking code, and when a dispute comes in it is found in seconds by typing the code. You attach the video to the marketplace's or carrier's dispute form yourself; how the evidence is assessed is up to them.
How do I install the mobile app without Google Play?
Until the Google Play process is complete, you can start using it right away by installing the APK file manually. Open this page on your phone and tap "Download APK", open the downloaded file and, if Android shows a warning, turn on "Allow from this source" and tap "Install". If Google Play Protect shows a warning, choose "Install anyway". Open the app and allow the camera permission; the 10-day free trial starts automatically. New versions arrive inside the app with an "Update" prompt.
What is video-recorded cargo packing?
It means recording how every parcel is prepared as a video matched to its tracking or order barcode. In Kargo Kolay you scan the barcode and recording starts by itself; you close the parcel and scan the same barcode again to stop. When a customer or marketplace disputes a parcel, the video is found in seconds.
How does warehouse video product packing work?
You load the order from Excel or take it from a marketplace. At the packing bench you scan the order barcode and recording starts; then you scan the barcode of each product that goes into the box. The scanned items are kept with the video, and the box cannot be closed while items are missing (this check can be switched off in settings).
What do I need for a shipment packing camera system?
A camera that sees the packing or shipping bench (a USB web camera, an RTSP IP camera or a phone connected over USB or Wi-Fi), a barcode reader and a computer running Windows 10 or 11. A separate NVR recorder is not needed.
How does the shipment packing record system work and how are recordings found?
Each recording is archived with the order number, date-time and, where available, the customer name and phone. In Reports you search by order number, customer name, phone, product name or tracking code, then play or share the video.
How is warehouse parcel proof created?
The packing video, the SHA-256 integrity seal written for every video and the list of scanned items together form the proof. If a video is changed afterwards the seal no longer matches. How a record is weighed in a dispute or legal process is up to the relevant authority.
Can it be used for shipment packing in a factory, workshop or small manufacturing shop?
Yes. Businesses without a marketplace load orders from an Excel or CSV file and pack with the same barcode-triggered video routine. Recipient name, phone and address are stored with the order, and recordings can be found by customer name or phone.
How do I load orders from Excel?
Use the Excel button at the left of the main screen (or the Operations menu) and pick the file. It should have columns for order number, recipient name, recipient phone, recipient address, product code, product name, product barcode, quantity and carrier; rows with the same order number become one order. The Industrial Help inside the program has a sample Excel file with 10 orders.
Sales or accounting uploads the Excel to the cloud; how does the program pick it up?
In Settings you choose the order-file folder: a folder that the Google Drive, OneDrive or Dropbox desktop app syncs on the computer, or a network share. Kargo Kolay checks it at the interval you set and loads new Excel and CSV files by itself; processed files can be moved to an 'Islenenler' folder. The computer must be able to reach that folder.
How are several boxes of one order recorded?
The second and later boxes of an order are kept as separate recordings linked to the same order, with the box number added to the record name. This can be switched off in settings, and the operator can also start the next box by hand.
Can I find a video by customer name, phone or order number?
Yes. The search box in Reports works with customer name, phone, order number, product name and tracking code; Turkish characters and spaces or dashes in phone numbers do not matter. The video can be played and shared by email or as a link.
Can I record a returned parcel?
Yes. In Reports, right-click the order and start the return-parcel recording. The return panel shows the old packing video, the customer details and the returned items (picture, name, description); partial returns can be recorded. Recording can also be set to start as soon as the panel opens.
What do the reports show?
Analysis reports by product, record, customer and carrier, with a date range and daily, weekly and monthly summaries. Each report can be exported to its own Excel file.
Can the label print the recipient name, phone and address?
Yes. In the label design the recipient phone appears in the customer name box and the address in its own box. The phone prints only if it is stored with the order (for example orders loaded from Excel); 10x15 cm and 10x10 cm labels are supported.
How do product pictures appear?
Save pictures named by product barcode (for example 8690000100014.jpg) in a folder and choose it in Settings; the scanned product's picture shows in the right panel. For marketplace orders the picture comes from the marketplace. The photos can also open in a separate window that you can move to a second screen.
Does the program have built-in help?
Yes. The Help menu has two helps, Marketplace and Industrial (with Excel), both illustrated, searchable and available in Turkish and English. A welcome tour and a setup wizard run on first launch.
I scan a barcode but recording does not start. What should I do?
Click the barcode box once (the cursor must blink). The reader must be in keyboard mode and send Enter at the end of each scan. You can try the reader with 'Live Barcode Test Mode' in Settings > Barcode.
There is no camera picture. What should I do?
Open the Setup Wizard from the Help menu or press 'Test Image' in Settings > Camera. For an IP camera check the IP address and password.
The trial period has ended. What should I do?
The trial lasts 10 days. After that enter your license key in Settings > General > Licensing. For a license you can message us on WhatsApp: +90 532 391 31 41.
Does Kargo Kolay work with e-commerce platforms outside Turkey?
Yes, in three ways. Connect your own web store (WooCommerce, Shopify) with API keys; connect the Amazon Europe stores (Germany, France, Italy, Spain, Netherlands, Sweden, Poland, Belgium, Ireland, UK, Turkey) with your own Amazon keys; or load the platform's order export as Excel/CSV. The program and its help can also be used in English.
How do I import Shopify orders?
Export your orders as CSV from the Shopify admin and load them with Kargo Kolay's Excel button (or the order folder). The program recognises the file as a Shopify export and maps orders, recipient name, phone, address and items by SKU. Cancelled, fulfilled and refunded orders are not taken. The Shopify order export has no product barcode, so keep the SKU equal to the barcode on your products.
What if my e-commerce platform is not listed?
Send us a sample order export of the platform and we prepare a small .json mapping file for you. Add it in Settings > Order Panel > Platform Mapping Files and files from that platform are recognised automatically. No reinstall or new version is needed.
How do I connect the Amazon Europe stores, and do buyer details arrive?
In Settings > E-Commerce Integration > Amazon (Europe) enter the LWA Client ID, Client Secret and Refresh Token from Seller Central and tick the stores you sell on. Buyer name, address and phone need Amazon's restricted data permission (the 'Direct-to-Consumer Shipping (Restricted)' role, approved by Amazon). Without it orders arrive without these fields; 'Test Connection' shows the permission state.
What is a shipping packing video recording system?
A shipping packing video recording system records the moment each parcel is packed as a video matched to its barcode. In Kargo Kolay you scan the barcode to start the recording and scan it again after closing the box to stop. For a return, a missing item or a carrier dispute you find the video by tracking code in seconds.
Are a warehouse, shipping, parcel and packing camera system the same thing?
These names usually describe the same need: a camera at the packing table whose recording is tied to the order. Kargo Kolay works with your existing camera and barcode scanner. It is not a continuous-recording NVR; it produces a separate video for each parcel, stored under its barcode and opened by tracking code.
How do I prove a product was in the box when a customer says it was missing?
In the Evidence Center of Kargo Kolay (Tools menu, Ctrl+K) find the order by order number, customer name or package code. The report shows when each ordered item was scanned, the package code, where the video is and the courier handover record; a verdict box at the top says whether the proof is complete. The Dispute Shield package bundles the video, photos taken at each scan, the manifest and a SHA-256 verification report in one ZIP. If an item was packed without being scanned the record cannot prove it, so item barcodes must be scanned while packing.
If another customer's box got the wrong product, can I find where it went?
The Error Analysis window of the Evidence Center scans the packing records of the date range you pick and lists packages with items that are not in the order, missing items and extra quantities. It matches a foreign item found in one box with the order that is short of that item, so you can see which customer it may have gone to, with package code and order number. This only works for items scanned by barcode; if an item was put in the wrong box without scanning, or a shipping label was stuck on the wrong box, no trace is found and you need to check the videos of boxes packed around the same time.
What can I do if the carrier says it never received the parcel?
If you scanned the parcels you handed to the courier in the Cargo Delivery section and created a handover record, the Evidence Center report shows the handover time, the carrier and the courier's name. If the parcel is not in a handover record the report warns 'no courier handover record', meaning the handover cannot be proven from this record. You can save the report as PDF, print it or export it to Excel.
Which document can I prepare for a marketplace return dispute?
The 'Prepare Dispute Evidence' button on a return request in the Returns tab builds the order's packing video, photos taken at each item scan, the manifest, the SHA-256 verification report, a collage and a ready dispute text as a folder and ZIP. Return requests are pulled automatically from Trendyol at the moment; in other cases the same package is built from the Evidence Center. Which proof format a marketplace accepts depends on its own rules and no outcome can be guaranteed.
Can the Evidence Center be used in a factory without marketplaces?
Yes. When the Shipping / Warehouse scenario is chosen in the setup wizard, the marketplace column, filter and report row are hidden; you search by ship day, carrier, order number, customer, item barcode and package code. Orders come from Excel or a shared folder.
Can I enter quantity on hand and minimum stock?
Yes. The 'Add' form in the Tools > Stock window takes barcode, product name, description, shelf, quantity on hand, minimum stock and supplier; if the barcode is left empty the program generates an in-store EAN-13 barcode. Quantities can also be edited in the table. Products below their minimum stock turn red and the picking/supply report shows a 'Low Stock / Reorder' flag. When pulling a count from the phone only counted products are updated; quantities you typed for uncounted products are kept.
Can I finish a recording without touching the mouse or keyboard?
Yes. Print the 'Command Barcodes Sheet' from the STOP barcode window and stick it on the bench: scanning Finish, Undo (-1), Finish with Missing or Cancel Countdown is enough. Finishing with missing items asks for a reason. Separate sounds warn about wrong items and extra quantities.
Can I use the phone as the camera over Wi-Fi, and will there be delay?
Yes. Start the stream from the 'Make the phone a computer camera' screen of Kargo Kolay Mobile, then press Settings > Camera > 'Connect over Wi-Fi' on the computer. Wireless debugging (Android 11 or later) must be on in the phone and both devices must be on the same Wi-Fi network; the first time you scan the QR code shown on the computer with 'Pair device with QR code' on the phone, afterwards it connects by itself without typing an address. Over Wi-Fi the video delay depends on your network speed and load; a slow network adds delay. USB is recommended for uninterrupted, lowest-latency recording. The image only goes over the USB cable or to the computer you paired.
Can Kargo Kolay show which product is returned most?
Yes. The "Most returned products" report in Analysis Reports compares return rates and tests whether the difference is larger than chance. With few samples the report tells you so; the result is a pointer, not a verdict.
Can I see preparation time and daily parcel counts?
Yes. Packing time is reported by product and by item count; daily parcel count comes with a breakdown, average and chart, plus a weekday distribution. Reports export to Excel and CSV.
Will updating the program erase my settings or records?
No. The setup wizard opens only on a first install; camera and marketplace settings are kept on update, and a local backup is taken before updating. Run the integrity check in Settings › Advanced to confirm that backups and records are intact.
Where is the help, and what if I get stuck?
Press F1 or the ❓ Help button on any screen: the workflow, common problems and fixes, FAQ and related topics for that screen open. If you still cannot solve it, contact support on WhatsApp.